Terms and Conditions for UK Services

These service terms and conditions set out the rules that apply when a customer books, pays for, or otherwise uses our services in the United Kingdom. By placing a booking, confirming an appointment, or allowing work to commence, you agree to be bound by these terms. They are designed to create a clear understanding of what is included, what is excluded, and how both parties should conduct themselves throughout the service arrangement. These conditions apply to all UK service terms unless a separate written agreement states otherwise.

For the purposes of these terms, references to “we”, “us”, and “our” mean the service provider, and references to “you” or “the customer” mean the person or business requesting the service. These service terms should be read together with any written quotation, order confirmation, schedule, or invoice issued in connection with the work. If there is any conflict between these terms and a specific written agreement signed by both parties, the written agreement will take priority to the extent of that conflict.

We reserve the right to amend these terms from time to time. Any updated version will apply to future bookings and ongoing services where legally permitted. The version in force at the time of your booking will normally govern that booking unless a change is required by law or is clearly communicated to you in advance. It is your responsibility to review the current service agreement terms before confirming an appointment or instructing us to proceed.

1. Booking Process

A booking may be made through the available channels we provide from time to time, and a booking is only confirmed once we have accepted it. A request for work does not create a binding contract until we issue confirmation or otherwise agree to carry out the service. We may require further information before accepting a booking, including service details, location, access requirements, timing preferences, and any special circumstances that could affect the delivery of the work.

When you make a booking for our UK services, you must ensure all details supplied are complete, accurate, and up to date. This includes any measurements, service scope, property conditions, relevant restrictions, and any known risks that may affect performance. If the information provided is inaccurate or incomplete, we may need to amend the quotation, revise the schedule, or decline to proceed. Any delay or additional cost resulting from incorrect information may be charged to you where permitted by law.

We may allocate appointment dates and times using arrival windows rather than fixed times. While we will take reasonable steps to attend within the agreed period, timing may be affected by traffic, weather, operational issues, or events beyond our control. Where a booking involves multiple stages, specialist equipment, or third-party coordination, the service may be subject to separate planning conditions and extended lead times. The customer agrees to provide reasonable access and cooperation so the work can be completed efficiently and safely.

2. Pricing and Payments

All prices will be set out in the relevant quotation, booking confirmation, or invoice. Unless stated otherwise, prices may be quoted exclusive of applicable taxes, charges, or additional fees that arise from changes in the scope of work. We may revise a price where the customer requests a variation, where the information originally supplied proves inaccurate, or where unforeseen conditions materially affect the nature of the service. Any revised price will be communicated before the additional work is carried out, where reasonably possible.

Payment terms will be specified in advance and may require a deposit, part payment, or full payment before work starts. Where payment is due on completion or within a stated period after invoicing, you must make payment by the agreed deadline. Failure to pay on time may result in suspension of services, cancellation of future bookings, recovery action, or interest and reasonable collection costs where allowed by law. We may also withhold any deliverables, certificates, or final reporting until payment has been received in full.

Unless agreed otherwise, accepted payment methods will be those we notify to you at the time of booking or invoicing. You are responsible for ensuring that payment details are correct and that sufficient funds are available. If a payment is reversed, declined, charged back, or otherwise not honoured, you will remain liable for the full amount together with any bank or administrative charges incurred. For recurring or staged services, each invoice may be treated as a separate payment obligation under these service conditions.

3. Cancellations, Rescheduling, and No-Shows

You may request to cancel or reschedule a booking, but any such request must be made within a reasonable period and in accordance with the notice requirements stated at the time of booking. If you cancel after we have reserved labour, equipment, or materials for your job, we may charge a cancellation fee to reflect our losses. The amount of any fee will be reasonable and proportionate to the timing of the cancellation and the costs already incurred.

If we agree to reschedule a service, the new date will depend on availability and may require a revised quotation if the original circumstances have changed. We may cancel or postpone a booking due to adverse weather, staff unavailability, safety concerns, equipment failure, legal restrictions, or other events outside our control. In such cases, we will use reasonable efforts to offer an alternative time, but we will not be liable for losses arising from the delay except where required by law.

If you are not present, fail to provide access, or otherwise do not allow us to carry out the booked work at the scheduled time, the booking may be treated as a no-show or late cancellation. In those circumstances, we may charge the full or partial cost of the appointment, including any wasted travel, labour, or call-out charges. Repeated cancellations or missed appointments may result in refusal of future bookings under these service terms.

4. Service Standards and Customer Responsibilities

We will provide the services with reasonable skill and care and in accordance with any description given at the time of booking. Where professional judgment is required, we may make operational decisions that are reasonable in the circumstances, including decisions about method, sequencing, safety, and suitability of materials or equipment. Unless expressly agreed, we do not guarantee a particular outcome where the result depends on factors outside our control or on information provided by the customer.

You must ensure that the site, property, or location is safe and suitable for the service to be performed. This includes providing access to the relevant area, securing pets or children where necessary, removing obstacles where practicable, and informing us of any hazards, hidden defects, or restrictions. If we reasonably consider that conditions are unsafe or unsuitable, we may suspend or decline the work until the issue is resolved. Any resulting delay may affect the price and timetable of the UK service agreement.

Where the service requires cooperation from you, your staff, tenants, or other occupants, you are responsible for ensuring that such cooperation is available. You must also obtain any permissions, consents, or authorisations required for us to lawfully carry out the work. If any third-party approval is needed and not obtained, we may pause or terminate the service and charge for work already completed or costs already incurred.

5. Liability and Limitations

Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be limited or excluded. Subject to that, we will not be liable for indirect, special, or consequential losses, including loss of profit, loss of business, loss of opportunity, or loss of goodwill, whether arising in contract, tort, or otherwise.

Our total liability arising out of or in connection with any single booking or series of linked bookings will be limited to the amount paid or payable for the specific service giving rise to the claim, unless a higher limit is required by law. We will not be responsible for pre-existing defects, hidden conditions, inadequate maintenance, poor original workmanship by others, or damage caused by information withheld from us. The customer accepts that some services involve inherent risks which cannot be eliminated entirely.

You are responsible for safeguarding any items of value, fragile property, data, or materials that may be affected by the service. Where we handle or move items as part of the work, we will take reasonable care, but we are not liable for ordinary wear and tear, minor scuffs, or damage that arises despite reasonable care in the course of carrying out the agreed service. Any claim must be notified promptly and accompanied by reasonable evidence so that the matter can be investigated fairly.

6. Waste, Environmental Duties, and Disposal

Where our services produce waste, debris, packaging, or removed items, the handling and disposal of those materials will depend on the agreed scope and the applicable law. We will comply with relevant waste regulations and will not knowingly dispose of controlled waste unlawfully. You must provide accurate information about the nature of any waste, including whether it is hazardous, contaminated, recyclable, or subject to special handling requirements. Failure to disclose such information may result in extra charges or refusal to collect or transport the material.

If we remove waste as part of the service, ownership of that waste may transfer to us only when this is lawful and expressly covered by the booking. In all other cases, ownership remains with you until lawful transfer or collection is completed. You must not ask us to remove prohibited, dangerous, or illegal items unless we have clearly agreed to do so and are permitted by law. We may refuse any item that we reasonably believe cannot be handled safely or lawfully under the applicable waste regulations.

Any site left with waste, rubble, or packaging after the service must be managed in accordance with the agreed arrangement. If the customer chooses to retain responsibility for disposal, you must ensure that storage, transport, recycling, or disposal is carried out safely and lawfully. Where specialist disposal fees apply, these will be added to the invoice or quoted separately. We are entitled to pause work if waste arrangements create a safety hazard, regulatory concern, or unreasonable obstruction to the service.

7. Force Majeure and Service Interruptions

We will not be in breach of these terms where performance is delayed or prevented by circumstances beyond our reasonable control. These may include extreme weather, fire, flood, transport disruption, labour shortages, utility failure, acts of government, industrial action, pandemics, or emergencies affecting the safety of personnel or the public. In such situations, we may suspend performance, revise the timetable, or cancel the affected booking without liability for any resulting loss, save where otherwise required by law.

If a force majeure event continues for an extended period, either party may be entitled to terminate the affected booking on reasonable notice, and we may charge for any services already carried out or reasonable costs already committed. We will use reasonable efforts to minimise disruption and resume work once it is safe and practical to do so. Any affected deadline will usually be extended for the duration of the event and a reasonable recovery period thereafter.

Temporary interruption due to technical faults, access problems, supplier delays, or operational issues will be handled in a similar manner where those matters are outside our reasonable control. The customer acknowledges that schedule changes may be necessary to protect staff, property, and the quality of the service. We will communicate material disruptions as soon as reasonably practicable, but a delay notice does not create an entitlement to compensation unless a right to compensation arises under applicable law.

8. Termination and Suspension

We may suspend or terminate the service, in whole or in part, if you materially breach these terms, fail to pay on time, provide unsafe or unlawful instructions, obstruct performance, or otherwise make it impracticable for us to continue. Where possible, we will give notice and an opportunity to remedy the breach. If the breach is serious, repeated, or incapable of remedy, termination may take effect immediately.

On termination, you must pay for all services performed up to the termination date, together with any authorised expenses, cancellation charges, or costs properly incurred. Any clause intended to survive termination, including those dealing with payment, liability, waste, and governing law, will continue to apply. Termination will not affect accrued rights or remedies already existing at the time the service ends.

We may also refuse to accept future bookings where a customer has repeatedly failed to comply with these service conditions, has provided false information, or has acted abusively, threateningly, or unlawfully toward our staff or agents. Such refusal does not of itself create liability, provided it is exercised lawfully and without discrimination.

9. Governing Law and Disputes

These terms and any dispute or claim arising from them are governed by the laws of England and Wales, unless mandatory law requires otherwise. Where the service is supplied in another part of the United Kingdom, the relevant legal rules of that jurisdiction may apply to any issue that cannot be varied by agreement. The courts having jurisdiction over the dispute will have authority to hear any claim arising from these terms.

Before starting formal proceedings, both parties should use reasonable efforts to resolve any disagreement in good faith. This may include reviewing the relevant booking records, invoices, scope documents, and any evidence relating to the issue. If a dispute cannot be resolved informally, either party may pursue the matter through the appropriate legal process. Nothing in this clause prevents either party from seeking urgent relief where necessary.

If any provision of these terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue in full force and effect. No failure or delay by us in enforcing any right will operate as a waiver of that right. These UK service terms and conditions form the complete agreement between the parties regarding the booking, payment, cancellation, liability, waste handling, and legal framework for the services described.